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IT First line support at Bonava Group

Stockholm

IT First line support at Bonava Group

Bonava recruit two candidates to their First line support

Bonava is a leading residential development company in Northern Europe. Born out of NCC, Bonava has been creating homes and neighbourhoods since the 1930s. Today, Bonava has over 2,000 employees and operates in Sweden, Germany, Finland, Denmark, Norway, St Petersburg, Estonia and Latvia with sales of SEK 14.5 billion. Bonava’s shares are listed on Nasdaq Stockholm.

The main characteristics are that Bonava focus on major city regions with clear growth and stable local labour markets, which creates demand for new housing over time. We develop land into affordable and sustainable neighbourhoods, where housing is adapted to customers’ wants and needs, as well as the unique circumstances of each place. Bonava provides multi-family housing and single-family housing, and develops homes for consumers and investors, such as pension funds, jointly with municipalities and other stakeholders. That is how Bonava helps to create new and vibrant neighbourhoods.

Would you like to work with one of the most modern Mobile Collaborative Platform that is fully cloud based and be part of a global IT team? Would you like to be part of a friendly, passionate and winning culture - then you could be the candidate we seek for Bonava!

The role is placed in Stockholm. You will be part of a global IT team located in different parts of Europe. The main responsibility in the role includes supporting Bonava employees in Nordic countries via phone, email,  remote access and onsite in Stockholm. The emphasis in the role is to be able to guide the users and work proactively to mitigate incidents from happening and thereby create business benefits.

The role for first line support:

  • Resolve customer incidents and service requests using remote access
  • Register and dispatch incidents
  • Categorize incidents
  • Being the first point of contact to the users, handling technical issues from opening through to resolution
  • Excellent listening and questioning skills, combined with the ability to interact confidently with users to establish what the problem is and explain the solution
  • Proactively identify measures to mitigate incidents from happening
  • To take ownership of support issues and seek closure ensuring all relevant support procedures are followed

Basic troubleshooting of core IT services like email (Exchange Online), instant messaging/conference (Teams), collaboration/file storage (SharePoint Online, Yammer, OneDrive), printers and network.

To succeed in this role we are looking for a candidate with at least 2 years of experience in a similar role with basics in Windows Client and Office365. You have good language skills in Swedish and English, Finnish is an advantage. As a person you have strong customer focus with the ability to guide and build good relationships.  You are communicative, easily adapt to change and have the ability to work well in a team. Your analytical and problem solving skills are very good.

Do you find this position interesting?

We know that our employees are the key in achieving our vision to create happy neighbourhoods. We offer you a place in a friendly, reliable and brave organisation with a winning culture that is passionate to deliver excellence and create better homes and lives for our customers. This role is a permanent position based in Stockholm, our head office. You will report to Head of IT Support.

This recruitment is handled by DuoSearch. For more information please contact Anna Ekeroth Recruitment Consultant, anna.ekeroth@duosearch.se or cell +46 (0) 739256682. All applications and contacts are confidential. The recruitment process is ongoing so please apply as soon as possible, no later than 31 May 2019 at info@duosearch.se